You are eligible for Replace/Exchange only if the items are damaged or you have not received what you ordered. Please send the video of opening the packaging or photos within 24 hours of order Arrival. Through mail or WhatsApp

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To Raise a Replace Request, you can contact us at namanent@v762namangmail-com . If your replacement is accepted, You’ll receive an Tracking ID as soon as the replacement has been dispatched from our hub. Items sent back to us without first requesting a return will not be accepted.

Cancellation of your order is available only for 12hours after placing an order

You can always contact us for any return questions at namanent@v762namangmail-com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at namanent@v762namangmail-com

CANCELLATIONS, RETURNS & REFUNDS

A Customer can Request for Cancellation of the order within 12 hours of placing the order, The Amount Refunded Will be After Deducting the Cancellation Fee Of 18% of the Total Order Value.  Except for any statutory rights of cancellation, once you place your order you cannot cancel it. Given the customized nature of NE products, the product’s purchased cannot be returned or exchanged. Refunds can be provided for products that are damaged before delivery or in the case of the product bearing a logo or other artwork that does not match the logo or other artwork requested by you. If your product appears to be damaged please contact us promptly at the contact details given.
You cannot cancel the order and demand a refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered:

  • If the buyer does not get the delivery of the ordered products within 20 days (in India) from the order date.

  • If NE fails to ship the ordered products.

  • If the shipping location is not serviced by our contracted courier.

No refund requests will be entertained for damaged products. Damaged products will be exchanged by us as soon as brought to our notice. No Returns will be entertained if a customer wants to return the product for the reason that he or she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations as all products are custom made by us after receiving the orders.  No Returns will be entertained if a customer wants to return the product for the reason of minor design and color variations. There will always be some variation in color between products you see online and products you get in hand. There will be no refunds for packages that are returned without email confirmation. NE reserves the right to cancel any order that has been received including discontinuing any promotional coupon or offer. 

  • Incorrect or outdated delivery address.
  • After 3 failed delivery attempts by our courier agencies because of wrong address/contact details.
  • Package refused by the recipient.
  • Under such cases, the buyer will be liable to pay INR 60 as RTO charges, which are charged by the couriers for bringing the products back to our warehouse. The said product will be then reshipped again with the updated details. No refund requests or design change requests will be entertained under such circumstances.
  • All emails in this regard are to be sent to NE

GOODS UNDELIVERED BECAUSE OF CUSTOMER ISSUES

If an order does not successfully arrive at the delivery address provided during checkout within the recommended time frame, please use the contact info section and let us know. We’ll work with you to get a re-shipment processed and ensure that you receive the product you paid for. We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse. No refunds will be given in the following cases: